The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Analyse information needs |
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Completed |
Evidence:
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Correctly interpret relevant documentation or information from customer to determine the overall nature of the information needs |
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Completed |
Evidence:
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Engage with customer where appropriate to discuss and confirm relevant details of the information need and its complexity, including objectives and scope of the information requirement |
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Completed |
Evidence:
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Participate in customer discourse in a manner that reflects sound knowledge of a broad range of potential information sources and complexsearch strategies |
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Completed |
Evidence:
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Identify and assess customer expectations in relation to available resources and likely constraints |
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Completed |
Evidence:
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Explore and explain appropriate options and provide suggestions and advice |
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Completed |
Evidence:
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Assist customer to clarify and, if necessary, adjust requirements to facilitate a more effective result |
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Completed |
Evidence:
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Determine and implement assistance strategies |
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Completed |
Evidence:
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Evaluate different assistance strategies based on knowledge of likely information sources and/or location of required information |
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Completed |
Evidence:
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Evaluate and select logical and reasonable strategies to locate unusual or difficult to locate information |
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Completed |
Evidence:
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Consult with colleagues, as required, to identify appropriate information sources |
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Completed |
Evidence:
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Evaluate and select appropriate strategies to minimise costs of accessing required information |
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Completed |
Evidence:
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Where possible, work with the customer to select strategies that enable customer participation in the use of reference tools or equipment |
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Completed |
Evidence:
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Implement selected strategies and searches using appropriate information sources |
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Completed |
Evidence:
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Ensure quality of customer service |
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Completed |
Evidence:
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Assess information obtained for its validity, reliability and suitability in relation to customer requirements and expectations |
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Completed |
Evidence:
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Ensure appropriate packaging and presentation of information to meet customer requirements and expectations, ensuring inclusion of all relevant support information |
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Completed |
Evidence:
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Where problems occur in meeting agreed customer requirements negotiate constructively with customer and suggest suitable alternatives |
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Completed |
Evidence:
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Conduct constructive negotiation with customers in relation to problems, difficulties, alternatives or follow-up requirements |
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Completed |
Evidence:
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Ensure customer service is in keeping with legal requirements and reflects awareness of liability and other legal and ethical responsibilities |
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Completed |
Evidence:
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